Frequently Asked Questions

1:   What minimum specs do I need to run the software?

1:   What minimum specs do I need to run the software?

AppliCad's Roof Wizard software is a Windows application.   Essentially, it will run on any computer that is running Windows – if Windows runs, our software will run.    It does like to have chunks of RAM so if anything, the more RAM you can get the better  ...read more

2:   When I try to open up the software I get the messages 'Cannot create unique file name' followed by 'Cannot create temporary layer name table'.

2:   When I try to open up the software I get the messages 'Cannot create unique file name' followed by 'Cannot create temporary layer name table'.

The error message is telling us what is wrong – the software cannot create the temporary files that it uses for typical operation.    This is usually the result of the user login (the Windows user login) not having read/write permissions to access the required folder to write the temporary files  ...read more

3:   What does the following error mean? "Unable to save current state of software to disk"

3:   What does the following error mean? "Unable to save current state of software to disk"

This error is usually caused by one of the file or folder paths being set incorrectly or to a folder that doesn't exist.   It may also be due to the operator not having permission to write to the required folders for Roof Wizard to run  ...read more

4:   I get the error message - "The graphics filter was unable to convert this file. C:AppliCadRoof WizardUser....EPS" when trying to print a report using my standard MS Word template. It also crashes Roof Wizard. Runtime error.

4:   I get the error message - "The graphics filter was unable to convert this file. C:AppliCadRoof WizardUser....EPS" when trying to print a report using my standard MS Word template. It also crashes Roof Wizard. Runtime error.

This is a serious issue caused by a recent update to Microsoft Office (so far only running on Windows 10).     As of the April 2017, the Windows 10 product update, Microsoft disabled the ability to insert Encapsulated PostScript (EPS) graphics into Office documents in order to address a known vulnerability with Windows and make MS Office more secure  ...read more

5:   I installed a new version of Roof Wizard software and now my dialog boxes all appear 'squashed up'.

5:   I installed a new version of Roof Wizard software and now my dialog boxes all appear 'squashed up'.

This issue of 'squashed' dialogs, (similar to below) relates to a Windows System Font Error, where a high-resolution screen at install time can result in the Windows System fonts not rescaling when made normal size again after Installation  ...read more

6:   How do I get Roof Wizard version 10.0 and how do I install Roof Wizard version 10.0.

6:   How do I get Roof Wizard version 10.0 and how do I install Roof Wizard version 10.0.

AppliCad has now released the much anticipated new version of Roof Wizard dubbed V10.0.   It is the most significant update of the Roof Wizard software in many years, and incorporates more than15 pages of enhancements and new features, plus a bunch of small fixes and tweaks  ...read more

7:   How do I set and/or check the location or file path of the ...User folder on my network? My data files seem to have disappeared. Check file path settings.

7:   How do I set and/or check the location or file path of the ...User folder on my network? My data files seem to have disappeared. Check file path settings.

Setting the Network File Sharing Location The software is a single user license product – one license, one user.   However, the software is network aware and allows you to save work on a shared network server drive so that printers, material definitions, settings and user created job files may be shared with other users  ...read more

8:   How do I set up new battens to appear under Cover > Select Tile?

8:   How do I set up new battens to appear under Cover > Select Tile?

Battens or purlins are defined under the heading of Flashing because they are supplied as a linear item, that is, they are supplied and costed per metre or per foot. From the pulldown menu select Set Up > Flashing.     Select the dropdown box at the top and select Batten  ...read more

9:   How do I set up a price for flexible pointing for tile finishing?

9:   How do I set up a price for flexible pointing for tile finishing?

Flexible pointing is a specialised finish for concrete and clay tiles that usually requires a separate charge rate. This is set up with the labour rates.  You need to go to Set Up > Set up Pay Rates > Tilers pay rates – fixed This is where you set the rate for the material (even though it is under the heading of Labour)  ...read more

10:   The software isn't letting me register. It keeps saying "Unable to Access Registry to Set Licensing." or "Unable to Create Registry Key..." Runs in Software Lock mode only.

10:   The software isn't letting me register. It keeps saying "Unable to Access Registry to Set Licensing." or "Unable to Create Registry Key..." Runs in Software Lock mode only.

We have also seen a variation on this message "Unable to Create Registry Key" .     There are two possible explanations for this problem.    The most likely cause for this message is due to the increased internet and network security settings imposed on users with Microsoft Windows  ...read more