Frequently Asked Questions

1:   The software isn't letting me register. It keeps saying "Unable to Access Registry to Set Licensing." or "Unable to Create Registry Key..." Runs in Software Lock mode only.

1:   The software isn't letting me register. It keeps saying "Unable to Access Registry to Set Licensing." or "Unable to Create Registry Key..." Runs in Software Lock mode only.

The most likely cause for this message is due to the increased internet and network security settings imposed on users with Microsoft Windows.  These security measures are all reasonable if you do not wish to be compromised by hackers and SPAM merchants, but it does require us to work around them  ...read more

2:   What minimum specs do I need to run the software?

2:   What minimum specs do I need to run the software?

AppliCad's Roof Wizard software is a Windows application.   Essentially, it will run on any computer that is running Windows – if Windows runs, our software will run.    It does like to have chunks of RAM so if anything, the more RAM you can get the better  ...read more

3:   I Get a C++ Runtime Error when printing to Word Template

3:   I Get a C++ Runtime Error when printing to Word Template

Error Reported when Printing to Word Template. Problem #1 A C++ runtime error is usually caused when the operator tries to print to a Word template that is still open in Word.    Typically when you do a report, notice an error, fix it, and try to print again immediately – but the first attempt is still open in Word  ...read more

4:   Rockey4 USB key/dongle is plugged in but I am getting a message asking me to register Roof Wizard.

4:   Rockey4 USB key/dongle is plugged in but I am getting a message asking me to register Roof Wizard.

IMPORTANT NOTE AppliCad Roof Wizard now runs on a web-server license model for accuracy, security and convenience of our users. To access this you must upgrade to the latest version.   Go to www.applicad.com/online_store.asp for more details  ...read more

5:   How do I get Roof Wizard version 11.0 and how do I install Roof Wizard version 11.0.

5:   How do I get Roof Wizard version 11.0 and how do I install Roof Wizard version 11.0.

AppliCad has now released the much anticipated new version of Roof Wizard dubbed V11.0.   It is the most significant update of the Roof Wizard software in many years, and incorporates more than15 pages of enhancements and new features, plus a bunch of small fixes and tweaks  ...read more

6:   I get the error message - "The graphics filter was unable to convert this file. C:AppliCadRoof WizardUser....EPS" when trying to print a report using my standard MS Word template. It also crashes Roof Wizard. Runtime error.

6:   I get the error message - "The graphics filter was unable to convert this file. C:AppliCadRoof WizardUser....EPS" when trying to print a report using my standard MS Word template. It also crashes Roof Wizard. Runtime error.

This is a serious issue caused by a recent update to Microsoft Office (so far only running on Windows 10).     As of the April 2017, the Windows 10 product update, Microsoft disabled the ability to insert Encapsulated PostScript (EPS) graphics into Office documents in order to address a known vulnerability with Windows and make MS Office more secure  ...read more

7:   When I try to open up the software I get the messages 'Cannot create unique file name' followed by 'Cannot create temporary layer name table'.

7:   When I try to open up the software I get the messages 'Cannot create unique file name' followed by 'Cannot create temporary layer name table'.

The error message is telling us what is wrong – the software cannot create the temporary files that it uses for typical operation.    This is usually the result of the user login (the Windows user login) not having read/write permissions to access the required folder to write the temporary files  ...read more

8:   How do I set and/or check the location or file path of the ...User folder on my network? My data files seem to have disappeared. Check file path settings.

8:   How do I set and/or check the location or file path of the ...User folder on my network? My data files seem to have disappeared. Check file path settings.

Setting the Network File Sharing Location The software is a single user license product – one license, one user.   However, the software is network aware and allows you to save work on a shared network server drive so that printers, material definitions, settings and user created job files may be shared with other users  ...read more

9:   How do I transfer the software to a new computer?

9:   How do I transfer the software to a new computer?

IMPORTANT UPDATE - Roof Wizard v8.2 - Web Server Licensing With the release of Roof Wizard v8.2 the licensing is made a lot simpler to manage.  We now employ web server licensing providing ease of access and total flexibility - all at no extra cost  ...read more

10:   What does the following error mean? "Unable to save current state of software to disk"

10:   What does the following error mean? "Unable to save current state of software to disk"

This error is usually caused by one of the file or folder paths being set incorrectly or to a folder that doesn't exist.   It may also be due to the operator not having permission to write to the required folders for Roof Wizard to run  ...read more